Terms of service

Terms and Conditions

1. Introduction

Welcome to Homiq. These Terms and Conditions govern your access to and use of our website and services. By accessing, browsing, or placing an order through our website, you agree to be legally bound by these Terms and Conditions.

If you do not agree with any part of these Terms, you must not use our website.

2. Definitions

For the purposes of these Terms:

  • “Company,” “We,” “Our,” or “Homiq” refers to Homiq.

  • “Customer,” “Client,” “You,” or “User” refers to any person accessing or purchasing from our website.

  • “Products” refers to all goods offered for sale on our website.

  • “Website” refers to the Homiq online store.

3. Services Provided

Homiq provides an online platform for the sale of home appliances, power tools, cleaning supplies, outdoor products, household items, and related goods within Lebanon.

4. Booking and Reservation Terms

Orders placed through our website constitute an offer to purchase products. All orders are subject to:

  • Product availability

  • Order confirmation

  • Verification procedures

We reserve the right to refuse or cancel any order at our discretion, including cases involving pricing errors, stock issues, or suspected fraud.

5. Pricing and Payment Terms

All prices are listed in USD unless otherwise stated.

Prices are subject to change without prior notice.

Homiq reserves the right to correct any pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted.

Payment Methods

We currently offer the following payment methods:

  • Cash on Delivery (COD)
    Payment must be made in full upon delivery of the product.

  • Monty Pay
    Customers may complete their payment securely using Monty Pay’s online payment gateway. By selecting Monty Pay, you agree to comply with Monty Pay’s terms and conditions. Payments are processed securely through Monty Pay, and Homiq does not store your payment card details.

Homiq reserves the right to add, remove, or modify available payment methods at any time without prior notice.

6. Event Cancellation and Refund Policy

Orders may be canceled before dispatch, subject to confirmation.

For returns and refunds, please refer to our Return & Refund Policy, which forms an integral part of these Terms and Conditions.

Homiq reserves the right to assess returned products before approving refunds or exchanges.

7. Client Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete delivery information.

  • Ensure availability to receive the order.

  • Make full payment upon delivery (COD).

  • Use products for personal use only and not for resale.

8. Production Schedule and Deliverables

Delivery times are estimates and may vary depending on:

  • Customer location

  • Courier availability

  • External circumstances

Homiq is not responsible for delays caused by third-party shipping providers.

9. Intellectual Property Rights

All website content, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Design

are the exclusive property of Homiq and are protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or distribution is strictly prohibited.

10. Use of Images and Videos

All product images and promotional materials are for illustrative purposes only. Actual products may vary slightly due to lighting, packaging updates, or manufacturer changes.

11. Third-Party Vendors and Subcontractors

We may rely on third-party delivery services or suppliers. Homiq is not liable for delays, damages, or losses caused by third-party service providers beyond our reasonable control.

12. Force Majeure

Homiq shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Political instability

  • Strikes

  • Transportation disruptions

13. Limitation of Liability

To the fullest extent permitted by law, Homiq shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of business

  • Incidental damages

arising from the use of our website or products.

Our total liability shall not exceed the purchase price of the product in question.

14. Indemnification

You agree to indemnify and hold Homiq harmless from any claims, damages, liabilities, or expenses arising from:

  • Misuse of products

  • Violation of these Terms

  • Fraudulent or unlawful activity

15. Confidentiality

Any information shared with us during the ordering process will be handled in accordance with our Privacy Policy.

16. Privacy and Data Protection

We collect and process customer information solely for:

  • Order processing

  • Delivery

  • Customer service

We do not sell or distribute personal information to third parties except as required for order fulfillment or by law.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Lebanon.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lebanon.

18. Amendments to Terms

Homiq reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.

19. Contact Details

For any questions regarding these Terms and Conditions, please contact:

📞 +961 71256849
🌐 www.homiqs.com